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improve customer communication
reduce ongoing costs
At its most basic, the web enables you to present information to your customers, but are you utilising it to actively promote your business, to maintain and add value to your customer relationships? The chances are your website consists of a series of ageing pages which require expertise to update - maybe you have to pay an outside web designer every time you need something changed. It doesn't have to be like this.
What if updating your organisation's web pages were as easy as writing an email? It can be, and Infosition can provide you with the tools you'll need to take control of your own website. Once empowered in this way, you can communicate news, events, special offers or other information about your business to your customers over the Internet, without the time, cost and inconvenience associated with traditional web-design.
Most SMEs are either under-utilising the possibilities the Internet gives them, or incurring significant direct and hidden costs through outsourcing website maintenance. We believe that when you consider the potential savings you can make, coupled with the potential for improving the quality of information you present to your customers, you'll agree with us that this empowered approach is the way forward.
publicly or selectively share database contents with customers and staff
reduce information bottlenecks
use open-source intranet databases to reduce costs
Does your company keep information in a database which customers or remote staff enquire about? If so, you may wish to consider whether your business could benefit from presenting some of this data externally via a web-based database, cutting out the bottleneck, costs and frustrations of telephone support.
You can make your data publicly accessible, restrict access through a username and password system, or perhaps even allow customers and external staff to add or change database contents.
The same technologies can also be utilised internally. An database run over your internal network or intranet can reduce IT maintenance costs, particularly when based on open-source technologies where some of the most powerful tools available are available free of charge.